Senior Product Manager

​2020 - present

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Defined Product Vision to key stakeholders with customer research & data analysis to get Buy-ins
Facilitating an increase of 16% in the Sales opportunity qualification by implementing the Business Impact Model
Deployed the Dispatch prediction ML model to achieve a reduction of 32% in the resolution time resulting in savings of $800K
Collaborated with Data Scientists to optimize ML model performance resulting in dispatch reduction for 38000 printers for Retail customers
Collected data-driven feedback to increase the remote resolve rate by 45% with continuous improvements & adding new product features
Revamped the customer-facing dashboard by adding 5 new widgets providing users with more flexibility and enhancing customer experience using A/B testing
Enforced Logic Apps automation to increase the Automated Incident Resolve by 25% by analyzing Knowledge articles with Problem managers
Built Feature Catalog for a New Product Initiative reducing the Go-To-Market time and winning 7 pilot customers
Implemented a long-term Pricing Strategy that improved customer lifetime value by 22%
Collaborating with the Product Marketing to develop the Market Requirement Document and strategized to increase social media reach by 130%
Deployed the Dynamic Incident management to achieve an increment of 15% in the store revenue with a total pilot protected revenue of £53,870 across 159 pilot stores
Performed Gap analysis and led new feature development which increased Product adoption beating expectations by 5 months for onboarding 700 users

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Product Manager

​2017 - 2020

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• Designed detailed Road maps for new products, prioritizing customer reaction and epics through careful analysis  

• Strong experience in driving project schedules from design till monthly Releases for the product/projects keeping new technological trends in mind

• Co-ordinated in creating Roadmap for New Products & aligning it with the Roadmap of the legacy product which is going into maintenance mode before sunsetting it

• Leading market launch for software products with executing clear monthly release cutover plans by acting as a SPOC

• Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22% by implementing process flows inclined towards business rather than functional scope

• Created Dashboards to showcase release progress to SMEs & Stakeholders  

• Considerably shortened product development backlog by 40%, initiated product tracking and accountability program

• Accelerated delivery and deployment by streamlining delivery modules. Significantly reduced manual processes by implementing modularity and code reuse

• Feature Ideation by building user empathy through fast, customer-centered and iterative prototyping based on Design Thinking

• Designing solutions with the architects & getting it Implemented in a release aligning to the Product roadmap   
• Provides Mock Ups and wireframe which works with creative in development of UI & UX for web-based applications

• Documenting product requirements specification, Technical Specification (TDD) aligning with the business & Systems requirement, Managed and maintained product strategy development through internal and external reviews

• Communicating and presenting in weekly updates to Internal & External stakeholders and program managers and negotiating tradeoffs to optimize time-to-market

• Leading a POD Team & coordinating Backlog Prioritization, Efforts estimation, Capacity planning & Release planning based on business and customer impact taking dollar benefits into account

• Preparation and steering of the relevant milestones regarding the Product Life-cycle Management process  

• Write complete and detail-oriented product requirements documents, ensuring clear communication of those requirements to the business, design, architects, usability, development and testing teams

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Associate Product Manager

​2010 - 2017

• Strong experience and proven track record of building, growing and shaping products in a technological B2B environment    

• Implemented Agile ideation plan, collecting and implementing 30% more ideas from employees than the historical best. Overall cost savings of $1.2 million  

• Improved UX measures by 25% through increased user feedback collection, synthesis of solutions, and more frequent iteration to customer needs

• Launched 2 new products in two years, for total 16% revenue gain  

• Worked with Engineers to design the POC & prototypes for A/B testing • Lead workshops and meetings with stakeholders and team members to accomplish project goals  

• Facilitated the transition of the applications (20+ people) from waterfall to Agile as a Coach, while also acting as the Scrum Master for a mixed on/off shore team

•  Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation

• Requirement Elicitation & Translating requirements into user stories using INVEST (mnemonic)  

• Created PLM project roadmaps according to data migration plans  

• Managed the product backlog with detailed and prioritized epics, features and user stories with clear acceptance  criteria  

• Maintain relevant metrics that help the team see how they are doing

• Having a good understanding of Client Server Architecture with the middleware technologies  

• Project coordination with team & client, Responsible for solving technical issues by providing guidance to the team. 

 

 

Design & Manufacturing Engineer

​2008- 2010

 

​• Generating the concepts and reviewing with customer prior to detailed design  

• Generating 3D model from the given 2D Drawings and generate assemblies in Pro-Engineer wildfire 2.0.  

• Familiar with practicing ASME Y14.5-M 1994 Standards for drawing documentation.  

• Managing vendors to produce parts and assemblies on schedule.